Professional Management of Housekeeping Operations

Product DescriptionManagement of a housekeeping operation entails scheduling staff, deliveries, services and maintenance, budget analysis, cost-controls and compliance with regulations. A well-run housekeeping department is integral to the success of any lodging operation.This revision of a well-regarded introductory textbook includes expanded coverage of leadership and training issues, providing a number of case studies, and presenting additional reference material through a support website confirming its usefulness as a management text.From the Back CoverA definitive, one-stop introduction to Successful Housekeeping ManagementNow in its fourth edition, Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, the latest edition of this industry standard also includes new case studies that help readers grasp concepts in a real-world setting.Enriched with more than 300 photos and illustrations, this Fourth Edition also features: "Motivational Tips" sidebars-insider advice from leading professionals on getting employees inspired and increasing productivity "Green Tips" sidebars-practical hints for environment-friendly cleaning methods and products A series of profiles of real executives who have carved out rewarding career paths in housekeeping-including male and female, hotel and hospital managers, newcomers and lifetime professionals Extensive appendices-including industry links, environmental policies, and more Thorough information on materials planning-operating budgets, inventory control, and essential capital equipment Extensive information on maintenance needs for all types of floors, walls, ceilings, windows, bedding, and more, including a detailed discussion of cleaning supplies A complete discussion of planning, organizing, and staffing a winning housekeeping operation, including workloads, scheduling, promoting teamwork, and moreFor students in hotel and restaurant management and professionals seeking to enhance their management capacities, this book continues to be an indispensable resource for leading a winning housekeeping operation in any establishment, from the smallest bed-and-breakfast to the largest luxury resort.About the AuthorTHOMAS J. A. JONES is an associate professor in the Hotel Management Department of the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.
Author: Jones, Thomas J. A.

Publisher: Wiley

Binding: Hardcover

Language: English

ISBN-10: 0471268941

ISBN-13: 9780471268949