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Damaged Goods Policy

Damaged Goods Policy

At Readerlives.com, we take great care in packaging and shipping your books to ensure they arrive in perfect condition. However, we understand that sometimes items can get damaged during transit. If you receive a damaged book, please follow the steps below to resolve the issue.

Reporting Damaged Goods

If your order arrives damaged, please report the issue to our customer service team within [number] days of delivery. To expedite the process, please include the following information in your report:

  • Order Number: Your order number, which can be found in your order confirmation email or account history.
  • Description of Damage: A detailed description of the damage.
  • Photos: Clear photos of the damaged book and the packaging it arrived in.

You can contact our customer service team via:

Evaluation and Resolution

Once we receive your report, we will evaluate the damage and offer one of the following resolutions:

  • Replacement: If the book is still available, we will send you a replacement copy at no additional cost.
  • Refund: If a replacement is not available, we will issue a full refund to your original payment method.
  • Store Credit: Alternatively, you may choose to receive store credit for the value of the damaged book.

Returning Damaged Goods

In some cases, we may request that you return the damaged book to us. If this is necessary, we will provide a prepaid return shipping label. Please pack the book securely and drop it off at your nearest shipping location.

Exceptions

  • Minor Cosmetic Damage: Please note that minor cosmetic damage (such as small dents, scratches, or slight bending) that does not affect the readability of the book may not qualify for a replacement or refund.
  • Sale Items: Sale or clearance items may be final sale and not eligible for replacement or refund. Please refer to the product description for specific details.

Contact Us

We are committed to providing you with the best possible service. If you have any questions or need further assistance regarding damaged goods, please do not hesitate to contact our customer service team:

Thank you for shopping with Readerlives.com. We appreciate your understanding and cooperation.