Delivery Information
Delivery Information
At Readerlives.com, we strive to provide our customers with a seamless and reliable delivery experience. Below, you'll find all the details you need to know about our shipping policies, methods, and timelines.
Shipping Methods and Rates
We offer a variety of shipping options to meet your needs:
Standard Shipping:
- Delivery Time: 5-7 business days
- Cost: Calculated at checkout based on destination and weight of the order
International Shipping:
- Delivery Time: 15-21 business days
- Cost: Calculated at checkout based on destination and weight of the order
Order Processing Time
All orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
Shipping Restrictions
Please note the following restrictions:
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain remote locations may experience longer delivery times.
International Shipping
For our international customers:
Customs and Import Duties: International shipments may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the destination country. These charges are the responsibility of the recipient. Rreaderlives.com has no control over these charges and cannot predict what they may be.
Delivery Times: Delivery times for international orders can vary based on the destination country and customs processing. Please allow extra time for your order to arrive.
Delivery Issues
If your order has not arrived within the expected timeframe, please check the tracking information provided in your shipment confirmation email. If you need further assistance, our customer service team is here to help. Contact us at support@readerlives.com or .
Lost or Damaged Packages
Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order.
Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer service team immediately. We will arrange for a replacement or refund as per our return policy.
Contact Us
For any further questions or concerns regarding shipping and delivery, please contact our customer service team at support@readerlives.com or . We’re here to help!
Thank you for choosing Readerlives.com. We hope you enjoy your new books!