AMACOM
Resilience at Work: How to Succeed No Matter What ...
$10.46
This useful resource gives you the knowledge, tools, and encouragement you need to embark on your journey to becoming a hardier, more successful person.More than experience or training, resilience in the face of stressful situations and rapid changes determines whether you ultimately succeed or fail..
Roadmap to Strategic HR: Turning a Great Idea into...
$8.45
Roadmap to Strategic HR is a sorely needed prescription for achieving strategic focus in complex organizations. Drawn from the author's more than 25 years of experience and insights as an HR practitioner at Hallmark and other companies, the book outlines a 10-step, results-oriented plan for making t..
Scheisshaus Luck: Surviving the Unspeakable in Aus...
$17.80
In 1943, eighteen year old Pierre Berg picked the wrong time to visit a friend’s house-at the same time as the Gestapo. He was thrown into the infamous Auschwitz concentration camp. But through a mixture of savvy and chance, he managed to survive...and ultimately got out alive. “As far as I’m concer..
Secret Service: Hidden Systems That Deliver Unforg...
$8.60
All businesses have customers, but how many of them deliver unforgettably good customer service Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expect..
Secrets of an Executive Coach: Proven Methods for ...
$8.72
It's not just faulty products and poor fiscal results that can throw an executive into crisis. The more prevalent and pernicious problems are personal in nature. A manipulative or hierarchical boss may be suffering a crisis of confidence; a stressed-out or uninterested colleague may struggle with a ..
Secrets of the Executive Search Experts
$8.72
Headhunters have a knack for making "miracles." Out of seemingly thin air they locate star job candidates, folks who rarely materialize using the usual recruitment sources. How do they do it This compelling book reveals the strategies used by top-ranking executive search professionals. It focuses on..
Seeing Is Believing: How the New Art of Visual Man...
$15.67
The visual elements in a workplace have a profound effect on its employees. Most organizations, however, do not recognize the power of design, art, sculpture, and graphics to create the vibrancy and energy that can drive productivity and innovation. Seeing Is Believing explains how to use these elem..
Selling Through Independent Reps
$10.10
Product DescriptionManaging an independent sales force can be a major challenge--but, if it's done right, it can also be a powerful and lucrative sales strategy.Now in its third edition, this classic guide uncovers a wealth of proven tips and strategies for developing a successful independent sales ..
Service Failure: The Real Reasons Employees Strugg...
$10.11
Note: A revised second edition is now available. The book has a new title, Getting Service Right, and includes updated research and examples.Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does ..
Shut Up and Sell!: Tested Techniques for Closing t...
$10.25
Gives practical tips on making sales, with more than a hundred specific tactics to use to overcome sales resistance Author: Sheehan, Don Publisher: AMACOM Binding: Paperback Language: English ISBN-10: 0814476155 ISBN-13: 9780814476154..
Solving the Corporate Value Enigma: A System to Un...
$9.89
Why is it that the average business captures less than 20 percent of its potential Why is this underperformance so pervasive, and what's keeping these organizations from truly maximizing their shareholder value Based on extensive research and featuring case studies, tools, and practical techniques,..
Something Really New: Three Simple Steps to Creati...
$12.86
Product innovation is the key to business growth. But many books deal with innovation from the business process view alone, or confuse innovation with creativity. Written by an innovation expert whose products generate more than one billion dollars in annual revenue, Something Really New introduces ..
Speed to Market: Lean Manufacturing for Job Shops
$84.56
Lean manufacturing is the single most effective way to increase sales, cut costs, improve margins, and secure the future of a business. The problem is that the principles and philosophies of lean manufacturing are geared strictly to mass production operations--and can be ineffective, even detrimenta..
Strategic alternatives: Selection, development, an...
$136.60
Book by Rothschild, William E Author: Rothschild, William E Publisher: Amacom Binding: Hardcover Language: English ISBN-10: 081445514X ISBN-13: 9780814455142..
Strategic Customer Service: Managing the Customer ...
$8.45
Customer care and measurement consultant John Goodman shows companies how to leverage the incredible power of customer service to become profitable word-of-mouth machines that experience long-term loyalty and success. Drawing on over thirty years of research for companies such as 3M, American Expres..
Successful Acquisitions: A Proven Plan for Strateg...
$19.52
Every company faces the inevitable challenge: stagnate or grow. One of the fastest ways for small- and mid-size companies to expand is through acquisition. Purchasing another company can seem dauntingbut when done right, it can deliver outstanding rewards. Successful Acquisitions supplies the key in..
Tell Me How I'm Doing: A Fable About the Importanc...
$8.45
Imagine going through your life receiving absolutely no input from colleagues or supervisors, friends or family. No inclusion in decisions, no praise or constructive criticism for the things you do -- in fact, no acknowledgment that you even exist at all. We all take feedback for granted, but it is ..
The 7 Hidden Reasons Employees Leave: How to Recog...
$8.10
Examines the reasons why companies lose their best employees, which range from poor management to toxic work environments, and offers advice on boosting employee confidence. Author: Branham, Leigh Publisher: AMACOM Binding: Hardcover Language: English ISBN-10: 0814417582 ISBN-13: 0884855617466..
The Accidental Manager: Get the Skills You Need to...
$8.72
Review" [the book]gives managers the skills they need to shine in their new - and unexpected -positions." -- Clinical Leadership & Management Review"Topchik's book is great for dealing with accidental promotions or learning to manage an office Dogbert." -- BookPageProduct DescriptionThis guide will ..
The Accidental Salesperson: How to Take Control of...
$8.45
Provides tips, advice, and tactics for selling successfully, including generating leads, writing proposals, and building a relationship with the customer. Author: Lytle, Chris Publisher: AMACOM Binding: Paperback Language: English ISBN-10: 0814470831 ISBN-13: 9780814470831..
The Age Curve: How to Profit from the Coming Demog...
$9.16
For years, marketers have held on to unwavering beliefs that have dictated how they market to their consumers. But the hard truth is that the changes we see in marketing and business are based on one undeniable factorthe size of the generations we are selling to. As each generation ages, what they b..
The AMA Handbook of Business Letters
$14.37
Though the fundamentals of letter writing have remained the same, the way we communicate in business is constantly evolving. With the understanding that consistently professional correspondence is essential to success in any industry, The AMA Handbook of Business Letters offers readers a refresher c..
The AMA Handbook of Due Diligence
$92.09
Business growth and intellectual property experts William Crilly and Andrew Sherman offer a solution to the perennial challenge of addressing the many possible pitfalls of a major business decision: due diligence. In The AMA Handbook of Due Diligence, they reveal step-by-step how-tos for using a due..
The AMA Handbook of Public Relations: Leveraging P...
$10.16
The AMA Handbook of Public Relations combines proven PR strategies with best practices for web-based campaigns--including leveraging websites, blogs, podcasts, and social networking sites--to help public relations professionals succeed in the ever-changing, dynamic age of digital communication. PR i..
The AMA Trainers' Activity Book: A Selection of th...
$17.85
The American Management Association's seminar and course leaders are among the most insightful and skilled educators in the business, consistently delivering outstanding, innovative exercises to improve individual and organizational performance. The AMA Trainers' Activity Book presents 25 exercises ..