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A Guide to Customer Service Skills for the Service...
$13.56
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the conce..
Alice K's Guide to Life: One Woman's Quest for Sur...
$10.77
Offers a humorous look at credit cards, bad hair days, jeans, new shoes, fashion, catalog shopping, and modern relationships Author: Knapp, Caroline Publisher: Plume Binding: Paperback Language: English ISBN-10: 0452271215 ISBN-13: 9780452271210..
Basic Algebra (Cornerstones)
$108.10
Basic Algebra and Advanced Algebra systematically develop concepts and tools in algebra that are vital to every mathematician, whether pure or applied, aspiring or established. Together, the two books give the reader a global view of algebra and its role in mathematics as a whole. The presentation i..
The University of North Carolina Press
Charlotte Hawkins Brown and Palmer Memorial Instit...
$34.15
In the fall of 1901, Charlotte Hawkins Brown (1883-1961) jumped off a Southern Railway train in the unfamiliar backwoods of Guilford County, North Carolina. She was black, single, and barely eighteen years old and had come alone from Cambridge, Massachusetts, to begin her first real job as a teacher..
Contemporary Auditing: Real Issues & Cases
$13.04
Learn how to think like an auditor with CONTEMPORARY AUDITING: REAL ISSUES AND CASES, 7th Edition! With examples pulled exclusively from real-world auditing cases, you'll quickly learn how to recognize and understand the critical factors and circumstances that determine the outcome of audits. Studyi..
Contemporary Auditing: Real Issues and Cases
$22.32
Learn how to think like an auditor with CONTEMPORARY AUDITING: REAL ISSUES AND CASES! With examples pulled exclusively from real-world auditing cases, you'll quickly learn how to recognize and understand the critical factors and circumstances that determine the outcome of audits. Studying audits wit..
Court Reporter's and Cart Services Handbook: A Gui...
$57.62
This practical, real-world guide serves as a complete how to reference on the different aspects of court reporting. It uses easy-to-understand language to introduce both the basic and advanced concepts of court reporting across a wide range of court and legal procedures. The book is packed with ge..
Elements of Parliamentary Debate, The: A Guide to ...
$18.68
Elements of Parliamentary Debate: A Handbook is the first complete guide available to students on parliamentary debate. The brief handbook covers the basics of parliamentary debate in an easy-to-use and flexible format. Topics covered include debate preparation, resolution analysis, case constructio..
Extraordinary Orchids
$16.31
Perching on tropical trees, partnering with fungi to reproduce, or deceiving birds and amorous insects to promote pollination, orchids fascinate. In the exquisitely illustrated Extraordinary Orchids, award-winning botanist and writer Sandra Knapp tells the stories behind some of the bizarre lifestyl..
Great American Trials
$15.89
Recounts famous American trials, including those of Aaron Burr, Lizzie Borden, Alger Hiss, Lenny Bruce, Patty Hearst, Jim Bakker, Manuel Noriega, and Rodney King, and describes the background, participants, and significance of each case. Author: Knappman, Edward W. Publisher: Gale / Cengage Learning..
Great American Trials
$19.33
Book by Edward Knappman Author: Knappman, Edward W. (Editor) Publisher: Gale Group Binding: Hardcover Language: English ISBN-10: 0787656429 ISBN-13: 9780787656423..
Great American Trials
$10.14
An extraordinary introduction for anyone contemplating a legal career; for the rest of us it is a fine reference and a delight to read. - Chicago Tribune. Two hundred historically significant, legally important, and notorious trials (and the occasional court martial) that have been sources of contin..
Handbook of Interpersonal Communication
$16.08
Book by Author: Knapp, Mark L. Publisher: SAGE Publications, Inc Binding: Hardcover Language: English ISBN-10: 0761921605 ISBN-13: 9780761921608..
Hotel Renovation Planning and Design
$42.83
A beautiful portfolio of the finest examples of recent award-winning renovations and re-designs of major hotels in the U.S. Each project is comprehensively documented with full-color photos, project criteria and architectural program, architectural drawings and cost and site data. 300 full-color ill..
Invisible Romans
$41.80
What survives from the Roman Empire is largely the words and lives of the rich and powerful: emperors, philosophers, senators. Yet the privilege and decadence often associated with the Roman elite was underpinned by the toils and tribulations of the common citizens. Here, the eminent historian Rober..
Lie Groups: Beyond an Introduction
$136.56
This book takes the reader from the end of introductory Lie group theory to the threshold of infinite-dimensional group representations. Merging algebra and analysis throughout, the author uses Lie-theoretic methods to develop a beautiful theory having wide applications in mathematics and physics. T..
Literary Interest: The Limits of Anti-Formalism
$21.91
Is there such a thing as a specifically literary discourse, distinguishable from other modes of thought and writing Is there any way to defend the intuition that a work of literature says something that can't be said in any other way Drawing on recent work in the philosophies of language and actio..
Nonverbal communication in human interaction
$8.72
This introductory text is designed for courses in nonverbal communication. Using the cross disciplinary approaches of speech and social psychology, Knapp and Hall center on how nonverbal communication research affects a wide variety of academic interests. It is the most comprehensive, most readable ..
Parenting Skills Homework Planner
$15.78
Provides customizable, practice-tested exercises for use in counseling and therapy with parentsThe Parenting Skills Homework Planner provides you with an array of ready-to-use, between-session assignments designed to fit virtually every therapeutic mode. This easy-to-use sourcebook features: 60 read..
Red, white, and blue paradise: The American Canal ...
$22.95
Here is an thorough and impassioned account of America's Canal adventure, beginning in 1904 with the arrival of the first American Roughnecks in the 'Panama graveyard' and ending the day the last vestige of American authority on the Canal Zone was abolished seventy five years later. Author: Knapp, H..
School Counseling and School Social Work Homework ...
$25.58
Help students develop the skills they need to work through problemsThe School Counseling and School Social Work Homework Planner provides you with an array of ready-to-use, between-session assignments designed to fit virtually every therapeutic mode. This easy-to-use sourcebook features: 71 ready-to..
Sports Great Barry Sanders (Sports Great Books)
$40.50
A biography emphasizing the career of the star running back of the Detroit Lions football team Author: Knapp, Ron Publisher: Enslow Pub Inc Binding: library Language: English ISBN-10: 0766010678 ISBN-13: 9780766010673..
St. Francisville: Louisiana's Historic River Bluff...
$79.74
In the rolling hills of Louisianas Felicianas, less than an hour north of Baton Rouge on the east bank of the Mississippi River, lies the historic community of St. Francisville. Author: Knapp, Bevil Publisher: LSU Press Binding: Hardcover Language: English ISBN-10: 0807135526 ISBN-13: 9780807135525..
Statistics Using SPSS: An Integrative Approach
$25.57
This is an introductory applied statistics text that can be used for a one- or two-semester course at either the undergraduate or graduate level. Central features are its hands-on approach; the use of real data; the wealth of exercises and illustrated examples using these data; the complete set of d..
The American Musical and the Formation of National...
$15.38
The American musical has achieved and maintained relevance to more people in America than any other performance-based art. This thoughtful history of the genre, intended for readers of all stripes, offers probing discussions of how American musicals, especially through their musical numbers, advance..